Customer service

Chat/email

Chat with our AI assistant 24/7. You can also email us at support@hasta.se or use the form below.

Call us

Would you like to talk to us? Call us on 0221-345 00, open between 08:00 and 16:30.

Delivery

What is the shipping cost?

The shipping cost depends on the shipping method you choose:

Orders over 999 SEK: free delivery
Instabox: SEK 59
DHL Service Point: 69 SEK
PostNord MyPack Collect: SEK 79
DHL Home Delivery: 129 SEK
PostNord MyPack Home: 149 SEK
DHL Home Delivery Oversized: 110–260 cm: 189 SEK
DHL Home Delivery, long items: 599 SEK
Free delivery on orders over SEK 999 does not apply to orders with long-item shipping.

Has my order gone through?

If your purchase has gone through, you will receive an order confirmation immediately after the purchase has been made. Don't forget to check your spam folder in case it's there!

Can I change my order?

No, once the purchase is complete, you cannot change your order. If you forgot something, you can place a new order, and if you regret something, you can return the item to us later.

Payment

What payment methods are available?

We offer payment through Klarna Checkout. In connection with your registration, we use your social security number to verify your address. Through Klarna Checkout, we offer invoice payment, partial payment, credit card payment, and direct payment.
Our invoices are sent via email when the order is dispatched from us. The invoice has a due date of 14 days. More information and full terms and conditions about Klarna's payment methods can be found at Klarna.se

How do I get my money back on a return?

The amount will be refunded to the same account from which the payment was made.

Where can I view my invoice?

If you have chosen invoice as your payment method, you will find it in your account at Klarna.
Log in to your Klarna account to view all information about your invoice. There, you can see the due date, amount, purchase date, and more.

Returns

How long is my right of return?

If the product does not fit in your window, you can return it to us within 14 days of receiving the product.

Are returns free?

Yes, there is a return charge. For standard parcels it is SEK 59, and for parcels longer than 110 cm it is SEK 179.
For returns from markets outside Sweden, the customer is responsible for the cost of return shipping.

How do I advertise a product?

If you need to make a complaint about a product, please use our online form.